Analisis Tindak Tutur Ilokusi dan Perlokusi Pada Interaksi Kasir dan pelanggan Kafe di Bojonegoro

Abstract

abstrak— Penelitian ini difokuskan pada analisis tindak tutur ilokusi dan perlokusi dalam komunikasi antara kasir dan pelanggan kafe di Bojonegoro. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Data penelitian ini diperoleh melalui data primer dan data sekunder. Data primer yang diperoleh peneliti adalah berupa ujaran atau percakapan antara kasir dengan pelanggan yang berada di kafe golden sand dan kafe 999 Bojonegoro. Data sekunder yang diperoleh peneliti yaitu melalui buku, artikel maupun jurnal. Peneliti menggunakan metode simak dengan teknik Simak Bebas Libat Cakap (SBLC) dalam proses pengumpulan data. Dalam hal ini, penggunaan bahasa yang disimak ialah penggunaan tuturan ilokusi dan perlokusi serta makna pada interaksi kasir dan pelanggan kafe golden sand dan kafe 999 Bojonegoro. Metode simak dalam penelitian ini melibatkan penggunaan teknik rekam dan teknik catat sebagai prosedur pengumpulan data. Teknik catat diterapkan setelah proses simak dan rekam selesai, dengan tujuan untuk mentranskrip data yang diperoleh. Proses analisis data pada penelitian ini menggunakan model Miles dan Huberman yang melibatkan tiga tahapan utama dalam analisis data kualitatif, yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Berdasarkan hasil analisis data dan pembahasan, dapat disimpulkan bahwa dalam interaksi kasir dan pelanggan kafe di Bojonegoro ditemukan lima jenis tindak tutur ilokusi, yaitu asertif, direktif, ekspresif, komisif, dan deklaratif. Selain itu terdapat tindak tutur perlokusi yang berupa perlokusi verbal dan perlokusi verbal nonverbal. 

Kata kunci— Tindak Tutur Ilokusi, Perlokusi, Interaksi Kasir dan Pelanggan Kafe

Abstract— This study focuses on the analysis of illocutionary and perlocutionary speech acts in communication between cashiers and cafe customers in Bojonegoro. This study uses a descriptive qualitative approach. The data for this study were obtained through primary and secondary data. The primary data obtained by the researcher were in the form of speech or conversations between cashiers and customers at the Golden Sandcafe and 999 cafe Bojonegoro. Secondary data obtained by the researcher were through books, articles and journals. The researcher used the listening method with the Free Listening for Speech (SBLC) technique in the data collection process. In this case, the use of language that was listened to was the use of illocutionary and perlocutionary speech acts and meaning in the interaction between cashiers and customers at the Golden Sand cafe and 999 cafe Bojonegoro. The listening method in this study involved the use of recording and note-taking techniques as data collection procedures. The note-taking technique was applied after the listening and recording processes were completed, with the aim of transcribing the data obtained. The data analysis process in this study used the Miles and Huberman model which involved three main stages in qualitative data analysis, namely data reduction, data presentation, and drawing conclusions. Based on the results of data analysis and discussion, it can be concluded that in the interaction between cashiers and cafe customers in Bojonegoro, five types of illocutionary speech acts were found, namely assertive, directive, expressive, commissive, and declarative. In addition, there are perlocutionary speech acts in the form of verbal perlocutionary and nonverbal verbal perlocutionary.

Keywords— Illocutionary Acts, Perlocutionary Acts, Interaction between Cashier and Cafe Customers